Return Policy

At DivineKrystal.com Devine Krystal Designs, we take great pride in our custom embroidery and handmade products. Your satisfaction is our top priority. While we do not have a standard return policy due to the custom nature of our items, we want to ensure that any issues you encounter are resolved promptly.

Our Commitment:

1. Mistakes on Our Part: If there is an error in your order that is due to our mistake, we will take full responsibility. We will replace the item with the same or a similar product at no additional cost to you.

2. How to Initiate a Return: If you need to address a mistake or issue with your order, please contact us through our ‘Contact Us’ page or email us directly at office@prettygirldresses.com. To assist us in processing your return or replacement quickly, please include the following information:

   • Your order number
   • A detailed description of the issue
   • Any relevant photos of the mistake or issue

Contact Us:

• ‘Contact Us’ Page: [Click Here]
• Email: office@prettygirldresses.com

Please Note:

• We do not accept returns or exchanges for custom-made products due to the personalized nature of our items, except in cases where we have made an error.
• Items must be returned in their original condition, and the replacement will be processed once we receive and review the returned product (if applicable).