Attention and Care

Outsourcing of products

Based on their special qualifications, we manage and categorize a large number of trusted manufacturers, and we build separate profiles for each supplier we work with, and score them based on standards such as: Positive feedback earned, average order processing time, etc. In order to eliminate poor performers from the existing supplier list, this site runs periodic evaluations to keep only those well-performing and customer-oriented manufacturers.

Confirmation of Order

The size and color of dresses are sensitive elements in the apparel industry, which can ruin the shopping experience for our clients quickly. Under the customer service department, we established an Order Confirmation Unit that confirms every detail of your order in order to better resolve this issue.

Our Dedicated Inspection Team

Even though we know our tailors and manufactures are trustworthy, we double check the product before delivery:

1. Upon completion, the item produced will be taken to our center to be inspected by a group of highly trained inspectors.

2. A basic check is performed to ensure the product is consistent with the order, and we caught every detail you specified.

3. Each product will be thoroughly inspected by our Quaity Care team to ensure it meets the International ISO quality standards. Any product that does not meet these standards will be returned for replacement.

4. Those products that passed our quality control inspection will be passed on to the packing team.

Product Packing

During the packing process, our packing team will take good care of every item transferred to them so that no damage occurs. We employ a variety of new techniques for strengthening the external boxes, so that your package will be more airtight, waterproof and pressure-resistant. They also synchronize our delivery schedule with the major couriers like UPS, DHL, and with these efforts, we are always able to get the good to go packages to you in a timely manner.

Tracking your Package

Shortly after your package has been shipped out, an email with your tracking number will be sent to you automatically from our logistic centre and system. You can then follow its progress right away. However, our responsibility does not end there. The customer service department takes over and a representative will be on hand to make sure that the item arrives at your door safely and that you are satisfied with it..

Taking apparel as an illustration, does not necessarily mean that we will only specialize in the apparel industry. Have you ever been surprised by the product that arrived at your doorway, which was extremely high quality or perfectly fit? At our site, our source team has always been digging and refreshing our supplier list in order to ensure that each of our wholesalers, retailers or end users can have the most current products at the lowest price.

What is the best way to clean and preserve?

To thoroughly clean a wedding dress or evening gown before storing it, it is best to take it to a professional cleaner who specializes in wedding dresses and evening gowns. The gown can still be treated or spot-cleaned at home if it is still very clean with only a few small stains.

1. Determine which fabric the dress is made of. When cleaning a dress made of silk, lace, or a vintage gown, it’s better to have it cleaned professionally.

2. Inspect the dress. If the dress is full-length, the hem will probably have collected dirt from perspiration, food, liquids, and makeup.

3. Using a white, dry, absorbent cloth, gently bolt the satin after applying an appropriate cleaning fluid. Before you apply any liquid or cleaning agent to a stain, test it on a less visible section of fabric to avoid discoloration.

4. For wine, sweat, and blood stains, apply hydrogen peroxide. Do not let hydrogen peroxide sit on the dress for too long if it is not white. If the dress is an ink stain, use hairspray. Oily stains, like makeup or food, can be cleaned with a dry cleaning solvent or soap and water solution.

5. After blotting up as much of the stain as possible, apply a few drops of white vinegar and blot again. Next, flush the area of fabric with water, blot once more, and then allow to dry.

6. You can clean a dirty hemline by soaking it in warm water mixed with detergent, keeping the rest of the dress out of the water. Use a toothbrush to gently rub the hemline to loosen dirt. Rinse thoroughly with fresh water.

7. After spot cleaning a dress, do not hang it to dry on a hanger. Wet fabric will stretch or rip if left hanging. Instead, place the dress on a clean drying rack. Plastic or vinyl coated racks are recommended, since splinters from wooden racks could tear or rust from metal racks could stain the dress.

The Preserving Process

You can enjoy your dress as a family heirloom for generations if you preserve it carefully.

1. To protect your dress en route to the cleaner, save the bag your dress came in or bring along a plastic bag.

2. Make sure your dress is packed in acid-free tissue paper, and ask your cleaner for a special acid-free box. If you want to hang the dress by the bodice, you can sew straps that are a bit shorter than the bodice onto the waist, hang it on a padded hanger, and wrap it in a white cotton sheet.

3. Keep the dress out of direct sunlight in a temperate, dry place.

4. Allow your dress to “breathe” by inspecting it on each anniversary for discolored areas or missed stains.